Bretah Diana Mueni

Customer Service, IT Support & Youth Program Leader

Nairobi, KE.

About

Dynamic professional with over 4 years of experience driving customer satisfaction, providing technical support, and leading impactful youth mentorship programs. Adept at leveraging strong communication and problem-solving skills to resolve complex issues, coordinate teams, and deliver exceptional service. Passionate about fostering positive customer relationships and empowering youth through effective leadership and technical expertise.

Work

CCI Kenya (Whatnot Campaign)

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Customer Service Agent

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Summary

Managed inbound and outbound customer interactions, ensuring timely resolution of inquiries and maintenance of accurate CRM records to enhance customer satisfaction.

Highlights

Resolved diverse customer inquiries and complaints via inbound/outbound calls, consistently delivering timely, empathetic solutions and maintaining high satisfaction rates.

Managed precise processing of customer orders, cancellations, and returns, ensuring 100% data accuracy and integrity within CRM systems.

Guided customers through platform navigation and product information, enhancing user experience and promoting long-term customer loyalty through proactive follow-ups and service delivery.

Kenya Power & Lighting Company (KPLC)

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ICT Support Intern

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Summary

Provided essential IT support, including system installations, hardware maintenance, and network troubleshooting, to ensure seamless operations for internal users.

Highlights

Configured and installed essential operating systems, email clients, and peripheral devices for over 50 internal users, streamlining workstation functionality and improving user efficiency.

Performed critical hardware maintenance and resolved complex domain connection issues, significantly minimizing system downtime and restoring user productivity across the organization.

Utilized Microsoft Excel and Power BI for data filtering, analysis, and technical reporting, contributing to enhanced insights into system performance and infrastructure management.

Education

Kiriri Women's University of Science and Technology

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Diploma (Upgrading) Information Technology Grade:

References

Beatrice Macharia

Team Manager, Whatnot Campaign – CCI Kenya

Prof. Justus Mile

Vice Chancellor, Kiriri Women's University | +254 789 626 819

Dr. Otieno

Head of ICT Department – KPLC | +254 722 217 764